Terms & Conditions

About us

Welcome to Pomologic, a brand with a web shop owned by Pomologic AB with organizational number: 559348-2598, address: Box 18, 123 21 Sigtuna. If you wish to get in touch with us, please email us at info@pomolgic.se or use the contact form on the contact page.

Ordering

After completing your order an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, please contact us immediately via email at order@pomologic.se.

Payment

We use Klarna checkout for payments made by both private and business customers. You do not need to be registered at Klarna to pay. Purchases can be made directly with most credit or debit cards with Visa, Mastercard or Amex symbols on them, as well as from most Swedish banks. You can also choose to pay by invoice or part payment which is always charged after you receive your goods. Complete terms and conditions for Klarna can be read at klarna.se/villkor/

Delivery

The average delivery time is 1-3 working days. Orders placed on weekends are sent on the following Monday at the earliest. On public holidays, orders are dispatched on the following non-holiday day at the earliest. Ordinary delivery time assumes that the product is in stock. During high season, delivery times may be longer. We ship orders with Postnord. We do not take financial responsibility for any delays caused by the shipping company. If you find the package or its content damaged during shipping, you must immediately report this to the carrier and file a damage report. Do not pick up a damaged package! If you discover the damage once you have opened the box, and the damage is of such a nature that it can be attributed to the handling of the post office or the transport company, you must contact them and file a damage report. Please get in touch with us if any dispute with the post office or carrier cannot be resolved. If your package hasn’t been picked up from the post office within approx. Thirty (30) days and the package gets sent back to us we will invoice you SEK 350 for our work handling the goods. Fraktkostnaden för en beställning debiteras efter den faktiska vikten – detta sker automatiskt i webbutiken och kostnaden för frakten redovisas i kassan. Prissättning sker efter postens portotabell för brev och paket. If the total order value exceeds 50 Euro, shipping is free.

Pricing

All prices include VAT. We reserve the right to make price updates caused by changes from the supplier, misprints in the price list, and inaccuracies in prices due to incorrect information.

Right of withdrawal and returns

We comply with the Swedish Distance Contracts Act under the recommendations of the Swedish Consumer Agency. According to the Distance Contracts Act, you can return ordered fault-free goods without giving any reason. Notification of this must be given as soon as possible, but no later than within thirty (30) days of the item being received (does not apply to specially ordered items). In all instances, you pay for the return shipping yourself. For business customers, 14 days of purchase on approval in unopened packaging applies. To return your purchase, do the following: Send an email to info@pomologic.se and state the following:

• Order number
• Name/company name
• Address
• Email
• List of items the return applies to.

Return the goods as soon as possible or, at the latest, within 14 days of the cancellation notice. You are responsible for return shipping, delivery, and condition of the products upon return. The products must be sent in original packaging and be well packaged. If the products have been used or damaged, we reserve the right to deduct an amount from the refund corresponding to the value reduction. Reimbursement takes place as soon as possible or, at the latest, within 14 days from when we received the notice of canceled purchase. However, the item must have been returned to us before a refund can be made. For all returns as above, the price of the order is refunded. This template can be used for returns, but it is not required: Download the form here. You can read more about your right as a consumer at arn.se

Complaints/claims

We carefully monitor that the products sent to you are in good condition. However, if the product still turns out to be defective, we will remedy the error free of charge under current consumer protection legislation. As a private consumer, you have the right to within three years from the time of purchase to notify about a warrant claim and it must be within a reasonable time after the error is discovered. Business customers can complain about an item within 30 days of the invoice date. We strongly recommend checking the item upon arrival to verify that the product is free of defects. You must always contact us for approval before returning a defective item/warranty claim. For complaints, do as follows: Email us at info@pomologic.se and state the following:

• Order number
• Name/company name
• Address
• Email
• Please describe the error carefully
• and attach a picture/video of the error.

We will contact you with a return number and delivery note as soon as possible. Please note that our response is not equivalent to an approved complaint. Send the item within 14 days of receiving the delivery note. Pack the item well in a package approved by the post office (for example a cardboard box with padding). Remember that any transport damage resulting from inadequate packaging will be charged to the customer. We reserve the right to refuse a complaint if it turns out that the product is not faulty per current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product. We accept no responsibility for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that the respective supplier and other factors beyond our control have changed.

Product information

We reserve the right to any typographical errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products since a color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Guarantee

The warranty period is one (1) year from the date of purchase and covers manufacturing defects on the product. To have an order replaced during the warranty period, please get in touch with us via the form on the contact-page or or send an email to info@pomologic.se. In your email, please state the following:

• Order number
• Name/company name
• Address
• Picture of the error and a detailed description of the error.

However, please note that costs will be charged for repairs/returns in the following cases during the warranty period:

• Failure or damage caused by improper use or negligence.
• Fault or damage caused by self-repair or modification.
• Failure or damage caused by fire, water or a natural disaster.
• Natural aesthetic changes resulting from regular use or aging.

The warranty guarantees the possibility of free repairs/returns in accordance with the conditions just mentioned and within the period that applies to the guarantee. The guarantee does not limit any legal right that applies to you as a customer. We save no card number information.

Personal data

Your personal data is handled in accordance with the current regulations in the Personal Data Act (PUL). When you shop on our website, personal data is saved so that you can complete the purchase. You have the right to request access to your personal information; if something is incorrect, you have the right to change or delete it. You can read more about how we process your personal data in our privacy policy. We also use cookies to, for example, save your products in the shopping cart and for your experience on the website to function correctly. You can read more about how we use cookies here.

Changes to the General Terms and Conditions

We reserve the right to change the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

Contact information:

Organization no: 559348-2598

Address:

Pomologic AB Box 18 123 21 Sigtuna. Mail: info@pomologic.se

Dispute and choice of law

Any disputes are resolved primarily in discussion with our customer service. We follow the General Complaints Board’s recommendations and otherwise refer to the European Commission’s dispute resolution tool on the platform: https://ec.europa.eu/consumers/odr/ In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.